Frequently Asked Questions

Here are some common questions we receive about our handcrafted products and business. If you have a specific question that isn't answered here, please contact us directly.

General Questions

What does 'handcrafted' mean? - Each item is carefully made by hand, ensuring unique quality and attention to detail.
How long does shipping take? - Typically 7-14 business days but varies depending on your location.
Can I customize a product? - Yes, for many items! Please contact us with your specific requests.

Product Care

How do I care for my handcrafted item? - Follow the specific care instructions provided with your purchase or contact us for advice.
Are your products durable? - Yes, each item is crafted to last, but proper care will extend its lifespan.

Orders & Payments

What payment methods do you accept? - Major credit cards and PayPal.
Can I cancel or change my order? - Please contact us immediately if you need to make changes; we'll do our best to accommodate requests before shipping.

Returns & Exchanges

What is your return policy? - Items can be returned within 30 days; see our full policy for details.
How do I initiate a return? - Contact us first, then follow the provided return shipping instructions.

Thank you for choosing our handcrafted products. Your support means the world to our small business!